Home visit service

Home visit service

To request a home visit by Canterbury SCL please complete the Home Visit Request Form below and email to:  christchurch.homevisit@sclabs.co.nz

Download the PDF version of our Home Visit Guidelines or read below:  

Eligibility criteria

To be eligible for a home visit, patients must:

  • Be housebound due to ill health or have impaired mobility; be unable to manage everyday tasks such as grocery and shopping errands; and have no support person to provide transport to a collection centre to be eligible for a home visit.
  • A request for a home visit must be made by the referring medical practitioner or nurse practitioner – not the patient, their caregiver or relative.
  • Any changes to a home visit request must be communicated to us by the referring medical practitioner or nurse practitioner – not the patient / caregiver or relative
  • Bookings are restricted to patients living within a 20km radius of the nearest Canterbury SCL collection centre.
  • Bookings will not be accepted for patients requiring restraint unless assistance is available.

Request a home visit
  • Requests for a home visit must be made by the referring medical practitioner or nurse practitioner – not the patient, caregiver or relative.
  • The home visit request form must not be given to the patient to present.
  • Please make requests for a home visit at least 24 hours in advance of the requested booking day (Tuesday to Friday). Requests for a Monday must be made by 5pm on the preceding Thursday to allow for scheduling.
  • We require the Home Visit Coordinator to be notified (call 03 360 0842) if there are any particular specifications with regard to the testing e.g. fasting or drug levels.
  • Fill in Home Visit Request Form and email to christchurch.homevisit@sclabs.co.nz 

Urgent requests
  • To make an Urgent Request, please call our Home Visit Coordinator on 03 360 0842.
  • Note: These requests must be clinically urgent.

Home visit hours of service
  • Monday to Friday (excluding Public Holidays) 7.30am – 4.00pm.
  • Note: It is not possible to arrange a set time for a home visit.

Home visit management
  • If the patient is not home when we call, Canterbury SCL reserves the right to request the patient to attend one of our collection rooms in the area.
  • Patients or caregivers should inform their referring medical practitioner or nurse practitioner as soon as possible if circumstances change that could affect their eligibility for a home visit e.g. patient admitted to hospital etc.
  • The medical practitioner or nurse practitioner must contact Canterbury SCL as soon as possible should there be any changes to their patient’s requirements.
  • Patients who are considered to no longer require home visits will be discharged from the service after consultation with the referrer.

Rest homes
  • We require a rest home staff member to be available to assist with identification as many patients are unable to self-identify.
  • The rest home visit will not proceed if the Phlebotomist is not able to positively identify the patient.
Private homes
  • Patients must ensure that all pets are restrained and that the mobile Phlebotomist can safely gain access to the patient’s home.
  • Patients not home at the time of a visit will be advised to contact their referring medical practitioner or nurse practitioner as soon as possible to avoid the cancellation of their home visit. A letter will be sent to the referrer to confirm that home visits are still required for the patient.
  • The home visit will not proceed if the Phlebotomist is not able to positively identify the patient.
  • Patients who are unable to effectively communicate their identification, e.g. non-English speaking, must provide photo ID or have a support person present who can provide identification.

Contact us

To contact us regarding anything to do with the Home Visit Service please contact us – call: 03 360 0842 or email: christchurch.homevisit@sclabs.co.nz